Angela P Mto

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Verified Reviewer
| map-marker Tempe, Arizona

I'm looking for a lawyer! They already charge me too much! But keep double charging me for bills and fees! My house is 1300 Sq ft this months rent is nearly 3000. You can't get anyone on the phone so

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Late fees, fake fees, court fees, no answered calls, so there for tenants get repeated charges they can do nothing about. They made a mistake and put the gas in their name over charged me for rhe gas and added taxes and other taxes and other fees and it was never more than 25$ in my name bit nearly 45 in their name if a lawyer sees this I'm ready for the fight!

Please help!! Please it's to rhe point I could kill myself and this ceo makes appearances like he's doing something right. Please someone help me!

I have old appliances the pool didn't work for months, they claimed I had a water leak that mysteriously went away and I can barely feed my family!! Someone please help!!

View full review
Loss:
$35000
Cons:
  • Fake news they are the worst company ever in life ever

Preferred solution: Full refund

User's recommendation: Please never rent from them they are a scam and a half

Steven P Frf

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Verified Reviewer

Charges without explanation

Charged $75 for maintenance work on dishwasher. No explanation provided. Work wasnt even completed properly
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Cons:
  • Fees

Preferred solution: Removal of fee

Emma A Zsx

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Verified Reviewer

Tired of the INCOMPETENCE!

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Their entire staff/techs are incompetent! Been in a 4/2 with JUST my husband for 8 years.

At the beginning of the summer 2023 we signed a 2 year lease even though our "new" AC died. They fixed after about a month and a half to two months of running at about 85 degrees in the house. Our electric bill has NEVER recovered. It doubled to about $500-$600 A MONTH!

They keep sending out AC techs who send out electricians who send out AC techs who send out electricians over and over again. At first everyone said it was something different, dirty cooling coils, needs more refrigerant, needs a part replaced, attic needs new insulation. Did all of that, NO CHANGE! Now mostly everyone says nothing is wrong.

One electrician said our input wires are running too hot, that got dismissed. And one AC tech said the coils were never cleaned and the replaced part was put in wrong damaging it. Their claim with Invitation Homes got DENIED and they sent out a new AC tech that now says nothing is wrong and we should try an electrician.

This is on top of the fact that we have a fenced in yard where the fence is rotting away but they only replace slat by slat. Proof is we have 3 posts in one spot because they just add.

We've had people come out to fix our ice maker for over a year.

Someone even replaced it.

Still doesn't work at all.

Our Dishwasher wasn't running hot water anymore but because our racks had rusted out and they just replaced them the month prior they didn't want to replace the dishwasher.

We even had on tech that said we need a new valve flap in our toilet that was leaking water and he showed me how he reheated the rubber to "reshape" it. They had to back the following week to fully replace it.

We've also had sewage backup because of a crack in the main sewer line but since they would need to tear up the foundation, it was recommended that we just draino all drains once a month.

They raise our rent $100-$200 a year for "market value" but this house is NOT worth what they believe.

View full review
Loss:
$1050
Pros:
  • Location of the house is good
Cons:
  • Everything about dealing with the office and techs
  • You cannot directly contact your property manager

Preferred solution: I want this electric bill issue fixed and some money back for their incompetent techs.

User's recommendation: Do NOT house with them!

2 comments
InvitationHomes

We're sorry to hear about your experience, and we apologize for any inconvenience. To help us investigate and address your concerns, please send a copy of your review along with your Invitation Homes address to social@***.com.

Please include "Pissed Consumer" in the subject line and/or email body. We appreciate your understanding and cooperation as we work towards improving our services.

InvitationHomes

We're sorry to hear about your experience, and we apologize for any inconvenience. To help us investigate and address your concerns, please send a copy of your review along with your Invitation Homes address to social@***.com.

Please include "Pissed Consumer" in the subject line and/or email body. We appreciate your understanding and cooperation as we work towards improving our services.

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Kim M Six

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Verified Reviewer

Unprofessional, Unethical and greedy...

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Horrible service! My house has gas leaking from 2 different sources. A work order was created and then canceled. Ring devices are also still not functional and was attached to someone else's account since I've moved in. They force you to use their Ring device and utility company for gas, water and sewer as well; making money in a multitude of ways but not giving proper services when needed!
View full review
Loss:
$1000
Cons:
  • Greedy will choose money over tenants health
  • Unethical
  • Unprofessional

Preferred solution: Gas leak repaired!

User's recommendation: Beware!

Victoria S Wet

Terrible company

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Original review Nov 02, 2023

I cannot stand this company. I have had nothing but issues renting from them.

I currently am trying to pay my rent, but cannot because they have charged me for renters insurance. When I have my own renters insurance. I sent in proof of renters insurance 2 weeks ago and they sent back confirmation of said insurance. I called about this yesterday and was told I would receive a call back yesterday.

I never did. I called back today because I want to pay my rent without receiving one of their many fees. When I did reach somebody after waiting 10 minutes I was told I will receive a call back. We will see if I get a callback or if I have to call back myself.

This is one of the many issues Ive had with this company. Not to mention how they get you with the cheaper rent only to charge you $300 more with fees we pay $20 extra to get our water and trash bill so we can pay it and then they charge five dollars more for us to pay it its just shady And when you try to do things for yourself and have your own insurance so they dont charge you $10 for insurance that only covers their house and then five dollars to maintain that insurance because once again they have a fee they wont even acknowledge that you have been paying another company for insurance and they still charge you I cannot stand this company. I will be moving out as soon as my lease is up. I had a maintenance issue that needed to be addressed.

When we first moved in. We got on the schedule and I had my father wait at my house all day because we could not take off of work , no one ever showed up. I called when I got home from work and they put us on the schedule again a week later we ended up fixing it ourselves, which is crazy because of all the fees we pay we might as well use the free stuff they give us, but we cant because they never show up , once again, I cannot stand this company. If you could avoid renting from them, please do its just a hassle and scam.

Im so annoyed I used the wrong their in my con listing. Look at their reviews on yelp.

Theyre all the same and they all have the same response to them. We are so sorry but nothing ever changes clearly what a shame.

View full review
Cons:
  • Do not care look up there reviews they are the same as mine

Preferred solution: Apology

1 comment
InvitationHomes

We apologize for falling short of your expectations, and we'd like to address your concerns. In order to assist you effectively, we kindly request that you email us a copy of your review and your Invitation Homes address to social@***.com including "Pissed Consumer" in the subject line and/or email body. Your feedback is valuable to us, and we appreciate your cooperation.

Greg J Pxn

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Verified Reviewer
| map-marker Chino, California

12397 Aralia st Chino ca 91710

Invitation Homes - 12397 Aralia st Chino ca 91710
Invitation Homes - 12397 Aralia st Chino ca 91710 - Image 2
Updated by user Sep 14, 2023

Invitation Homes really need to improve their customer service. Not just for their renters. I have attempted to get invitation homes to trim their tree’s laying on my house for the past month.Poor business practice

Original review Sep 12, 2023
3 palm trees on the property need trimming. They at 20-30 tall and Palm are over and above my house next door. I have received little support from customer service who told me they advise renter to call Electrical company to trim. The will cut them back from my electrical service but that it. I am asking for you to please maintain this property. The yard is dirt and weeds. The neighborhood takes pride in maintaining their landscape and this property needs some grass seed and tree trimming I can send pictures if you wish Thank you Greg Jones (Neighbor) 951 741-**** Givengo2@***.com
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Bryce B Ibh

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Verified Reviewer

Scaming family out of money

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Had the exit inspection with them. The guy told us what we had to fix, and we fixed the issue. Fast forward, and now we owe them 2000$ for the most random things you can think of. 5 now, they put it to mine and the wife's credit. Not just one BOTH!!! For the same price on both of us, so now we owe them 4000$. They are a scam, a legit scam, but a scame none the less. We will be taking legal action. If you or anyone you know has had this issue with them, please email me at luca_brycey@***.com
View full review
Loss:
$4000
Cons:
  • Hope they all get syphilis

Preferred solution: There bill off my credit!!!

User's recommendation: *** no!!!!!

Resolved
Beverly B Hgs

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Verified Reviewer
| map-marker Riverside, California

Resolved: No response from office

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My stove went out on September 15. Not a good customer service. From the property management and Amy F. To return call back. Still waiting to hear from Amy F. Left message. October 3 still waiting today is October 16. Hope to hear from soon. My be some else can help me. This looks bad on your company.hh
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Preferred solution: Apology

User's recommendation: Hope you have better luck. I have never had a problem like this before

Featured
Vivian B Prv

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Verified Reviewer

Continuing maintenance problem, unreliable contractors

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Invitation Homes - Continuing maintenance problem, unreliable contractors
Invitation Homes - Continuing maintenance problem, unreliable contractors - Image 2
Invitation Homes - Continuing maintenance problem, unreliable contractors - Image 3
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Invitation Homes - Continuing maintenance problem, unreliable contractors - Image 5

I've left a review before of the low standards invitation homes holds for the contractors they hire. A year ago we had plumbing issues and needed the whole house re-piped.

The plumbers left nearly 40 holes throughout the entire house and it took 3 months for the drywall repair to be completed.

The current issue is a recurring roof leak. We have had it repaired 4 times now by the same company every time, and it continues to leak in the same spot. They "fixed" it a few weeks ago and haven't even come back yet to repair the interior drywall and paint damage from the rain, which is a good thing because it started raining again last night and water is dripping down the same previously affected wall and through the open hole in the ceiling.

The work order was submitted at the beginning of November and it took until mid February for the work to be done, and it still wasn't done correctly. The contractor constantly cancels the morning of, after either my husband or I have rearranged our schedules and taken time off work.

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User's recommendation: Rent with caution

2 comments
Guest

Be glad it's a rental and not your problem in the long run.

InvitationHomes

We are sorry to hear about your maintenance concerns and would like to contact you to assist further. Please email us your review and Invitation Homes address to social@invitationhomes.com and include "Pissed Consumer Review" in the subject line or email body. Thank you.

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CSketcher

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Verified Reviewer
| map-marker Pasadena, California

Terrible customer service

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I left 2 months ago. These people still sending rent is due notice. Tack on charges. ESPECIALLY concerning, they do not return phone calls. Beware
View full review
Loss:
$2000
Pros:
  • Excellent maintenance people
Cons:
  • Do not return phone calls

Preferred solution: Price reduction

User's recommendation: Be aware of hidden charges and the lack of someone calling you back.

Junk S

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Nanded, Maharashtra

NEVER RENT FROM THESE PEOPLE!!! YOU WILL BE SORRY!!! AWFUL!

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We have been renting a home from this company in Lawrenceville for the last couple of years. It has been the WORST experience ever!!

When we gave our notice, they sent a 3 day notice of eviction for HOA violations. It was the FIRST time we'd received any type of notice for HOA violations. $500 for PINESTRAW! I mean, it's OBSURD the stuff this company can come up with, bill you for.

We took over the lease from previous tenants and they had some nasty things to write about Invitation Homes AFTER we took over the lease.

I also had a friend that lived in an IH property and she had even worse things to say about them.

If you can avoid renting from Invitation Homes, it is HIGHLY recommended. They will make your life miserable and you will regret it.

View full review
Loss:
$5000
Cons:
  • It will cost you a lot of addtl money or a 3 day eviction notice

Preferred solution: nothing. We have terminated our lease and leaving in November to rent another property, NOT INVITATION HOMES!!!

User's recommendation: DO NOT RENT FROM THIS COMPANY!!!! YOU WILL REGRET IT!

1 comment
Guest

We understand how frustrating this must be for you, and we apologize for any inconvenience caused. Please email us your review and Invitation Homes address to social@***.com at your earliest convenience including "Pissed Consumer" in the subject line and/or email body. Thank you.

Anonymous
map-marker Apopka, Florida

Poor customer service

Arrived home to find out that I had no water. Called the emergency number only to placed on hold for several minutes. Once I spoke to someone they could not help. Couldnt tell me if there was an outage in the area, nothing just gave me another Invitation Homes number to call.
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User's recommendation: Don’t lease from Invitation Homes.

1 comment
InvitationHomes

Thank you for bringing this matter to our attention. We apologize for any dissatisfaction caused.

To better understand the situation and assist you further, we kindly request that you email a copy of your review and your Invitation Homes address to social@***.com.

Please include "Pissed Consumer" in the subject line and/or email body. We value your feedback and appreciate your cooperation.

Jillayna J

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Verified Reviewer

Verify identity

Trying to verify identity for my application process to go through it keeps saying identity not verified. This will be the only thing holding us up for my application going through.
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Jillayna J

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Trying to verify my identity

Trying to verify my daughters' identity for our application to get completed It keeps saying identity not verified, and this is the only thing holding us up from proceeding
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1 comment
InvitationHomes

We apologize for any inconvenience you may have experienced. Your feedback is important to us, and we'd like to look into this matter further.

Please email a copy of your review and your Invitation Homes address to social@***.com including "Pissed Consumer" in the subject line and/or email body. We appreciate your assistance in helping us address your concerns.

EatMy E

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

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Verified Reviewer
| map-marker Altamonte Springs, Florida

Unethical, bad maintenance, everything has a fee, every month's rent has a new surprise

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Invitation Homes - Unethical, bad maintenance, everything has a fee, every month's rent has a new...

This company will install a $39 thermostat and a $59 smartlock on their property, then charge you $25 per month: "Smart Home Fee." That's right: you are now leasing a lock and a thermostat.

You're going to buy a new air filter for the HVAC every month. It's shipped to your residence.

$10 per month. You install it yourself. It's not HEPA or even folded filter paper. You couldn't use it to make coffee.

Your water and sewer will be billed back to you by a 3rd party, who will add $10 monthly to your rent for that service.

If they "have to" contact you for any reason, expect that phone call to cost $35.

Did you pay from the wrong account?

But it's still early, so call them and tell them to cancel that transaction. Oh, they can't. It has to get returned first. Then you can pay again.

Oh, but you know there's a fee for that - because they hit the wrong account, so you have a returned check. And it won't get returned until they attempt it, after the due date. So now it's late. That costs 10%.

Just kidding, it used to.

It costs 20% now because Florida has no consumer protection laws whatsoever. Found the late fees and ready to pay? Well, that account bounced last time, so you'll need to pay from some other method. And they can take credit or debit cards, no problem, just - say it with me now - "FOR AN ADDITIONAL FEE."

Is something broken?

No problem - they'll send maintenance right out... Two weeks from Tuesday. Oh, it's a leak? Well, it's your leak, and you'll have to pay to repair it, so they're not in a hurry.

They'll be there between 8 and noon or noon and 5. You need to be there. Why couldn't you? Do you have a job?

Weird.

Anyway, if you want to cancel that maintenance appointment or don't answer the door fast enough - $75 missed appointment fee.

Hopefully, they don't have to call you about it - or the contact fee goes on top.

I could add more, but you get the point. This company is ruthless, their maintenance people are whoever charges the least, and their employees will find a way to make you regret being polite.

View full review
Loss:
$36
Cons:
  • I made an agreement with the company satan looks up to

User's recommendation: Just rent from literally anyone else

1 comment
Guest

"...make you regret being polite". Wonderful.

Absolutely appropriate. Well thought and perfectly enunciated. I immediately understood right to the bone.

I'm glad you took the high road despite that absurd situation. You'll always retain moral superiority (a highly desirable trait for intelligent persons) and that feels good forever.