Contact Invitation Homes Customer Service

There is a reason why Invitation Homes has the reviews it does. As a frustrated renter in this economy, trying to survive as rent prices continue to skyrocket, being completely taken advantage of by a multi-million dollar company is disgusting.

They ensure that, when you rent their homes, they do as little as possible to take care of you as a renter. The customer service from their representatives is horrible; the condition of the homes they market and rent out is deplorable. Currently, I'm in my 5th year with this terrible company. The only reason I ever renewed my lease over these past 5 years is it's been easier than trying to go through this whole charade with another company, not to mention all the fees and hoops you have to jump through just to find a decent place to live.

From day one, my home has been nothing but problems. It's an older home that I'm sure they paid cents on the dollar for, did the bare minimum to remodel the kitchen and bathrooms, painted, and called it a day. The house is literally cracking at the foundation level to the point where the baseboards are separating. The windows are original to this 1970s home, single pane, and not energy efficient...

but hey, thanks for the smart thermostat. The yard was rock in the listing pictures but was not properly leveled or sealed, so I have a yard full of weeds and grass that I am now responsible for maintaining. Several things were broken at move-in and were never addressed. Almost every summer, and mind you, I live in AZ, the AC went out completely.

Additionally, as a young adult when I moved in, of course, they did their best to make the home as presentable as possible, but if you don't find every single piece of damage within the first week or two, guess who is liable to either repair the damage or be held responsible at move-out. They will then take your whole deposit, which, in my case, was several thousand dollars.

I could write a book about how terrible it has been renting from this company and living in this home. I would not recommend renting from Invitation Homes to my worst enemy.

Needed a rental for last year of kids school, not many options. I saw the IH house at the end of the "re-model", assuming they were not quite through with the landscaping based on the construction debris.
Leasing agent/contact eager to help sign the lease, never replied to emails/calls after contract was signed.
Leasing agent partially addressed trash, Painters came back after move-in to remove some trash.

However, I got quotes from landscapers who said, they couldn't cut the grass with a mower because of the asphalt, bricks, etc. that were left would charge more for weed trimmer cut.
1) Contract is not standard for our state, 50+ pages. 60 Day move out notice required and numerous clauses, pets, utility billing, etc. I've owned a few houses and rented a couple out years ago, so I thought I would catch everything.

But it takes reading multiple times.
2) Fees - couldn't find an explanation for one of the application fees, no response from IH. Rental had $200-300 fees that weren't disclosed initially. $40 per mo, per pet. $40 mo "Smart home fee", $9.95 air filter delivery, $9.95 utility billing mo fee per utility (contract reads like it's a one time fee) +++.
3) Move in Inspection - **Take pictures of everything & document, supplement report as much as possible.** The person that does the walk through, meets you with the keys only spends 25-30 minutes most on the checklist.

The person inspecting the house at the end spends 34 hours! a.) The girl wrote that my property had "new" exterior wooden gates. It had 3, 1 was new/basic installed badly and the other 2 were several years old and falling apart. b) Gutters were not on the move-in check list, however Inspector deducted for gutter cleaning in Feb when there were still leaves blowing from neighbors.
4) "Re-Model" Girl doing the walk through was proud of the remodel, fresh paint, new vinyl, new appliances even as I'm pointing out the most basic.

Ceiling textured without covering trim.. Trim was painted over texture. Cabinets painted white, however many areas they missed, and it was still primer, drips on the floor, doors stuck to cabinets. Kitchen sink base patched, however they left hole uncovered in next cabinet with rat droppings clearly visible.

Shower remodel done with sheetrock instead of concrete board/hardi. All plumbing fixtures Home Depot basic, Glacier Bay, etc.
5) Maintenance - the third party contractors were easy to deal with, but limited in what they could do. a) New A/C dripped immediately, contractor said it was an install issue, pan wasn't level. b) Mstr water only got luke warm, Plumber - Hot Water heater install issue, pipes not correct and fixed it.

c) New Microwave, dented on the bottom (looked like it was dropped). New dishwasher, not leveled, drywall screws used to attach to the cabinet. next to the capped hole for that purpose that didn't have screws. d) Foundation piers installed in the garage, hot water line was leaking..

burst a few months after moving in.
Main Home Repair Complaint - Every heavy rain, water backed up into master bedroom wall and carpet would get wet. After multiple service calls it was never addressed. Response about Books/property water damage, "that's why you have renters insurance."
After 5 months of dealing with maintenance and customer care, I emailed everyone that I had dealt with and their managers, as well as mailing the same letter asking for an early termination if they waived the 2-month fee and formal notice of my intent to vacate at the end of the lease. At least two people acknowledged the email and denied the waiver.
The leasing agent calls toward the end of the lease, asking if I'm renewing.

I'm dumbfounded, was in the middle of something and couldn't continue the call. I searched for ways to make sure the lease was not renewed.. The instructions refer you to the maintenance app and the maintenance app/phone calls go in a loop to nowhere. I find the agents email and send notice again at 35 days that I'm not renewing.
After moving out a couple days prior I had the house professionally cleaned, then a 2nd company to clean the carpet.

Inspector and local manager over the remodel come out to inspect.. Tell me the house looks great. Mgr asks about the house and I point out the issues and why I'm leaving.. Water issues.

Ironically find another water leak from the 2nd bathroom in a closet at move out.
I think all is well and wait for my refund $2,855. Instead, I get a bill for $894 due to 1) gutters not being cleaned. 2) Misc walls needed painting at x a sq ft (I had scrubbed the walls where I noticed they had gotten dirty). 3) 2 months of utilities, which didn't include the meter reading.

4) 60 Day Notice Charge - Rent + fees for the following month. I drove by the house the next month and someone else already move in.
*Multiple emails to the office again and they claim they never received a notice of intent to vacate. My written emails & letters with proof go unanswered. Also, the request for the itemized charges (as stated how to request in the final bill) is not provided.*
**Final straw, account is turned over to collections the month after I move out for$849.

I provide all the documentation and info below to the collection agency. The collection agency closes the case, as nothing due, but is unable to help with the refund.
Pasting my letter to them below in case it helps someone else.
Thanks to this forum for finally getting this rant out.
I dispute the validity of this debt for the following reasons:
Inaccurate Information: The details provided in the collection letter do not match my records. Specifically, the amount of $894.67.
Money Owed to Me: Furthermore, I am owed money by Invitation Homes. As of Apr 1st, 2024, the amount owed to me is $2,855.00.

This is due to false 60-day notice charge on March 15th, 2004 in the amount of $2,991.68 [Reference No. 4016****].
See details below of notice, letter and evidence enclosed.
Mailed signed notice July 3, 2023.
-Emailed copy sent to representatives on Sunday, August 13th, 2023.
-Emailed forwarded to J*** ** (----@invitationhomes.com) and acknowledged Monday, September 18, 2023.
In accordance with the Fair Debt Collection Practices Act (FDCPA), I am requesting that you provide validation of the debt.
Please send me documentation that verifies the following:
The amount of the debt.
The name of the original creditor.
Proof that I am liable for this debt.

Just awful. Furious receiving a these
Maintenance bills for things I didnt even need done.
Charge you for all maintenance, terrible customer service.

I will never rent from them again. Lots of glitches in system

It is a shame that this platform does not allow consumers to give a business 0 stars. Invitation Homes in Charlotte is the worst leasing experience I have ever encountered.

From walls in the same room having different colors (even on the same walls) to a yard that has not been cared for in a long time to the AC unit they refuse to mount to the pad to the house wide electrical issue that are causing surges. Seems like it is unethical to charge the full rent amount when the tenant cannot use any appliances without the lights going off and shorting out outlets. The smell of smoldering wires is not an emergency by Invitation homes standards. The problem is they lack accountability.

They hire the cheapest contractors possible and fail to thoroughly inspect the shoddy work that was completed. The job of managing properties is the easiest, all you must do is promise to fix something and ignore the tenant after the poor workmanship is completed. They came to touch up my walls and made them look the same just in different places. Yes.

I know it sounds insane but look at the pics. They did not even paint from the baseboard to the ceiling. Not to mention they did not put down drop clothes and damaged a few personal possessions. Please do yourself a favor BEFORE moving into their "As Is" rentals.

Document every aspect of the house with pictures and videos. You will see the pictures I included, they do not care about quality, just making money. The only positive experience I have had was with their call center agents. You can tell they feel bad that a paying customer must call numerous times to get a response.

It will be amusing to see what boiler plate response they attach to my review. If you are ok with subpar conditions and contractors that rush jobs because the company does not care about their work, this is the leasing company is for you. Looking forward to building a website dedicated to this companies horrible customer service. You should really treat your tenants and property better.

If you have a long-term vision, better kept properties and customer service means higher rent. (FYI still no response on the electrical issues 5-6-24)