Unclaimed
Invitation Homes
190K
CLAIMED LOSSES
179
TOTAL REVIEWS
17.3K
PAGE VIEWS
2
ISSUES RESOLVED
Invitation Homes Net Promoter Score (NPS)
-25
low
NPS
-100
100
- 25% Promoters
- 25% Passives
- 50% Detractors
Invitation Homes's estimated NPS of -25 considered to be low. 25% of users would likely recommend Invitation Homes to a friend or colleague.
Customer Satisfaction
Invitation Homes Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerContinuing maintenance problem, unreliable contractors
I've left a review before of the low standards invitation homes holds for the contractors they hire. A year ago we had plumbing issues and needed the whole house re-piped. The plumbers left nearly 40 holes throughout the entire house and it took 3 months for the drywall repair to be completed. The current issue is a recurring roof leak. We have had it repaired 4 times now by the same company every time, and it continues to leak in the same spot. They "fixed" it a few weeks ago and haven't even come back yet to repair the interior drywall and paint damage from the rain, which is a good thing because it started raining again last night and water is dripping down the same previously affected wall and through the open hole in the ceiling. The work order was submitted at the beginning of November and it took until mid February for the work to be done, and it still wasn't done correctly. The contractor constantly cancels the morning of, after either my husband or I have rearranged our schedules and taken time off work. User's recommendation: Rent with caution
1 comment
Featured
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerHorrible
The experience was awful to say the least. DO NOT RENT, WHEN WE MOVED IN THERE WAS ROACHES, THE AC DID NOT WORK, HOUSE WAS FILTHY AND NOT PREPARED PROPERLY, 3 WEEKS LATER THE WHOLE HOUSE HAD A MAJOR LEAK. The house had several MAJOR leaks, plumbing issues and a MAJOR TERRIFYING TERMITE INFESTATION HAT OCCURRED FOR MONTHS WHICH CAUSED me AND MY FAMILY MAJOR EMOTIONAL DISTRESS, ANXIETY, DEPRESSION, AND TRAMUA. Now I have a bill in my name that is incorrect because they messed up the statement( they owe me a refund ), they wont answer the phone and I have to dispute it with the collection company. User's recommendation: DO NOT RENT
1 comment
ID
Location
Plantation, Florida
Loss
$3500
Preferred solution
Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New ReviewerLawn & house uncared for
Moved into home site unseen but needed a home quickly across country for work. Lawn was unkept. House was repainted inside 1/2 way up the walls. Now I have to pay to get lawn reseeded & fertilized because of HOA & if I don't Invitation Homes is going to charge me for it. The day I moved in they sent someone over to cut the grass because they saw how badly the lawn was kept by the previous homeowner, but this is somehow my problem??? Unacceptable!
User's recommendation: STAY AWAY FROM INVITATION HOMES.
1 comment
ID
Location
Bellevue, Washington
Loss
$300
Preferred solution
I would like them to reseed & fertilize the lawn that they knew was an issue when I moved into this home.
Worst Experience!! Do not rent from them!!
Renting from this company has been one of the worst decisions I have ever made. Our roof is falling apart, dozens of shingles fall off with every storm , and they haven't fixed it. They just keep sending different vendors out to give a quote. We've been dealing with this since January and it's now May. We are terrified the roof is going to start leaking and ruin our stuff. We do not feel safe in our home and no one will respond to our concerns. They do NOT care about their tenants. They do not care if your home is safe. All they care about is money. They will add on ridiculous amounts of fees so rent is much higher than advertised. Basically you are renting from a giant corporate slum lord. Do not rent from this company! I wish I had believed all the reviews. Worst decision ever.
2 comments
ID
Location
Sacramento, California
New Reviewer
They will steal your deposit!!!!!
Invitation Homes is a company you do not want to rent from. It takes them forever to fix things and they will still your deposit. My deposit was 2400 dollars and they only gave me 400 dollars back. The house was in very good condition when I moved out. They make up fees so they can keep your deposit. And when you call them they do not respond or answer. Im currently in the process of suing them . Below is a video of the home when I moved out
User's recommendation: DO NOT RENT.
1 comment
ID
Loss
$2000
Preferred solution
Full refund
To determine how to get away from them
Renters for over a year. Had trouble fell behind made arrangements to catch up lease ended during time wouldnt renew because behind do raised rent $600 /month and added $675/month for month to month tenant so needless to say in a catch 22 situation. No way to resolve without paying exorbitant amount of money s as bd over past 5 months have already given 10k extra were only 3 months in arrears and rent $2650 dont understand their math. Been renting 40 yrs never left owing money but cant do it. Im guessing will be evicted immediately
User's recommendation: Do not under any circumstances rent from these ppl ever.
1 comment
ID
Location
Bradenton, Florida
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer New Reviewer
We are sorry to hear about your maintenance concerns and would like to contact you to assist further. Please email us your review and Invitation Homes address to social@invitationhomes.com and include "Pissed Consumer Review" in the subject line or email body. Thank you.